On request
"Let me talk to the manager" connects the caller to your staff line right away.
All features
Launching with our first pilot restaurants
Staff handoff
A real person whenever it matters.
Some calls need a human. Lily connects the caller to your staff phone and texts your team first, so they know who is calling and what is in the cart.
What you get
For problems
Wrong order, refund requests and "where's my food" go to a person. Lily never promises a refund.
Safe in an emergency
If a caller says they need 911, Lily tells them to hang up and call, and alerts the restaurant.
A fallback if something goes wrong
If there's a problem on our side, the call is passed to your staff instead of dropping.
How it works
- 1
Lily hears a request or a problem.
- 2
Your staff get a short text.
- 3
The call transfers to your staff phone.
- 4
If it can't connect, the caller gets your number.
Questions owners ask
Whose phone rings?
A staff phone you choose. You can change it any time.
Does Lily say she is an AI?
If someone asks, Lily says she is a virtual team member of the restaurant.
Want to hear it with your own menu?
Call our demo line, or leave your details and we will call you to set up a test with your real dishes.
Request a menu test✎
Menu setup
We build Lily's menu from what you already have.